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THOROCLEAN Guarantees
and Warranty
THOROCLEAN
believes a true measure of a great service company is not
perfection, but rather how well it handles problems.
THOROCLEAN
is sincerely committed to your satisfaction. To this end,
THOROCLEAN
provides the
most thorough Guarantee and Warranty in the industry.
The most common concern is reappearing spots. These occur when
spotting agents penetrate the backing (carpet) or filler
(upholstery). These are known as WICKING spots. The spot is
removed from the face yarn when cleaned, the spotting agent
resurfaces (wicks back) while drying. Wicking spots must extend
from surface to backing or filler.
10 Day
THOROCLEAN Service
Guarantee
All cleaning services include
the 10 Day Guarantee.
If you're unhappy with the cleaning service we will gladly
return and reclean the affected area or item free of charge
within the first 10 days.
Excluded - Surface spots or new accidents. Permanent stains from
dyes, inks or wear. Color loss from urine, vomit, sun fading,
cleaning agents, wear, etc.
Odors permeate into the surrounding areas and items when humid.
Cleaning as a rule magnifies odors. Treatment options are Microban
disinfectant and Freshen-All odor counteractant. Retreatment of
areas or items with services paid for, are free of charge within
10 days of service. Services not paid for are additional.
On-Time Guarantee
You know how service calls are. You make an appointment, then
you are trapped
- because SURPRISE - they never show up on time. But not with
THOROCLEAN.
We know how valuable your time is to you so we give you the
THOROCLEAN
On-Time
Guarantee.
We guarantee
your
THOROCLEAN
confirmed appointment will be on time.
If we are late, you decide. You can receive $20 OFF your
cleaning bill or you can take 50% OFF additional services added
to your original order.
6 Month Spot and Spill Warranty
Every
THOROCLEAN
Carpet Cleaning service comes with our 6 month spot and spill
warranty. Designed to help you keep your carpet spot free
between regular cleanings, our spot and spill warranty gives you
access to professional cleanings at a reduced rate. The service
charge is $59.95 and cleaning is only $10 per area. Additional
services are also available at $10 per area. So, for a greatly
reduced rate, you can take care of any spots, spills and traffic
areas without breaking the bank!
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